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Rho Hotel, AmsterdamNes 5-23, 1012 KC, Amsterdam
Gruppi | Bray, Ireland | 07-02-2019
Total: 6.6 Servicio/Gente: 1 Comodidad: 7 Area: 10 Precio / calidad: 7 Higiene: 8
Hotel very clean and comfortable. Rooms were lovely.
Reception staff especially Managers were extremely rude, they even used swear words at me!!! It took over an hour to check in, they lost our reservations, then tried to say we'd already checked in the day before then I received emails the following day stating we were "no shows" at the hotel even though I was in the room! They done a pre-auth the week before we arrived, full payment on arrival but the following day still took 3 further UNAUTHORISED payments totalling €1380!