Privacy statement

You are on or redirected from a website of Hoteliers.com BV, a supplier of booking software and websites that processes bookings on behalf of hotels and hotel chains.

Hoteliers.com BV, located at Gedempt Hamerkanaal 177, 1021 KP, Amsterdam, the Netherlands, is responsible for the processing of personal data as shown in this privacy statement.

Personal data that we process
Hoteliers.com processes your personal data because you are using our services and/or you are providing us with your personal data.

Below you will find an overview of the personal data we process:


Special and sensitive personal data that we process
Hoteliers.com does not intend to collect data about website visitors who are younger than 16 years of age, unless they have permission from parents or guardians. However, we can’t check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at support@hoteliers.com and we will delete this information.

For what purpose and on what basis we process personal data
We store your personal data only with your booking and your booking overview. We will not use this information for anything else. Hoteliers.com processes your personal data for the following purposes:


Automated decision-making
Hoteliers.com makes no decisions about matters that can have (significant) consequences for persons based on automated processing. These are decisions taken by computer programs or systems, without interference of a person (for example, a staff member of Hoteliers.com).

How long we store personal data
Hoteliers.com does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. Your personal data will be automatically deleted after 24 months. You can also delete your personal data 2 months after the departure date or after cancellation of your booking.

Sharing personal data with third parties
Hoteliers.com shares your personal data with various third parties if this is necessary for the execution of our services and to comply with any legal obligation. With companies that process data on our behalf, we entered into a Processor Agreement to ensure the same level of security and confidentiality of your personal data as we offer ourselves. Hoteliers.com remains responsible for these processing operations.

In order to carry out your booking, your personal data will be shared with:


The processing of personal data is always done within the European Economic Area (EEA) or one of the countries that the EU considers to be safe.

Cookies, or similar techniques, that we use
Hoteliers.com only uses technical and functional cookies. Hoteliers.com also uses analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

View, modify or delete data
You have the right to view, correct or delete your personal data. You can do this yourself through the personal settings of your account. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by our company. Finally, you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you.

Do you want to use your right of objection, your right to data transfer or do you have other questions about data processing? Please send your specified request to support@hoteliers.com.

In order to ensure that the request for access has been made by you, we ask you to send a copy of your identity document with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and civilian service number black in this copy, in order to protect your privacy. Hoteliers.com will respond to your request as soon as possible, but in any case, within four weeks.

Hoteliers.com would also like to point out that you have the opportunity to file a complaint with the national supervisory authorities. This can be done via the following link: https://www.eugdpr.org/.

How we protect personal data
Hoteliers.com takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly protected or there is evidence of abuse, please contact us via support@hoteliers.com.

Below you will find a number of examples of the organizational and technical measures that Hoteliers.com has taken in order to protect your personal data.

Organizational security measures:


Technical security measures:


Changes to privacy statement
We reserve the right to change the privacy statement . Changes will be published on https://company.hoteliers.com.

Contact details
Gedempt Hamerkanaal 177
1021 KP Amsterdam, the Netherlands
+31205313333
https://www.hoteliers.com


If you have questions about your privacy or the security of your personal data, please contact us. The Data Protection Officer of Hoteliers.com can be contacted via support@hoteliers.com.